Return & Exchange

If you are not satisfied with your purchase for any reason,You can make a return request within 14 days of receiving the goods. Upon confirmation that the goods will not affect re-sale, we will refund you 100% of the purchase price.

Please note that the return time for some special products may vary, please refer to the return time instructions on the product page you purchased for the exact return request.

For example Hairpro laser cap: 

Because we want you to be completely satisfied with the Hairpro Laser Cap, if you are not satisfied with the results and request a return, we will deduct 25% of the purchase price as a depreciation charge.

Since results depend on long-term use as directed, you must use the product for at least 180 days before you can request a return. If you use the laser cap for 180 days as directed and are not satisfied with the results, Please contact us at [email protected] within 30 days after the end of the 180-day period.

For example, if you receive the laser cap on January 1, use it through June 30, and are not satisfied, you must submit a return request to us via email between July 1 and July 30. When we receive your return request, we will tell you the return address and you will be responsible for paying the cost of the return. The product must be in the same condition as when you received it, except for normal wear and tear.

To qualify for a refund, the product must be returned in its original packaging and good condition. The refund request will not be accepted if the returned goods do not meet these requirements.

Once we receive your return and verify it is in good condition, we will process the refund, which should appear in your account within 1-8 business days. If you have any questions about your refund or haven't received a response from your sales representative, please email us at [email protected].

If you receive a damaged, defective, or incorrect product, please contact us at [email protected]. You can opt for a full refund, or we will send you the correct product.

For non-quality returns and rejections, you will be required to pay for the return shipping costs.
For products with quality problems, we will pay the return shipping costs.

If you want to exchange it for another model or product, please request a return first. Our sales representative will send you the return address, and you need to send the device you want to exchange to the specified address. After confirming that the device is in good condition, we will issue a 100% refund for you.

After submitting your return request, you can select the other model or product you need according to the options provided on our website. We will send the device within 1-3 days after we receive the new order.